- Only travel if necessary
- All passengers are to wear face masks except those that have an exemption. British Rail have teamed up with the Sunflower- Hidden disabilities project which signifies those people who may not be able to wear a face mask.
- Check your journey and timetables as these may have changed during the Covid-19 situation.
- Continue to book Travel Assistance if required. Assist Teams are still operating at stations to support you to get on / off trains and around stations. For people who require guiding the assistance staff will use disposable sleeve covering which are put over the arm area of the person being guided.
- Buggies that support passengers with mobility problems will have screens fitted.
- There are enhanced sanitation procedures in all touch areas.