Frequently Asked Questions

Resource Centre Colin and clientHere are answers to some of the questions which are frequently asked at our Resource Centre:

Where can we find you?
Have a look at our Find us page.

What are the opening times at Station House?

Devon in Sight offers an appointment based service with our Sight Loss Adviser. Please ring  01392 876 666 to make an appointment.

Contact
Tel: 01392 876 666
Email:resourcecentre@devoninsight.org.uk

Who do you help?
We help anyone affected by sight loss, whether or not they are registered as blind or partially sighted. We also provide support to families, friends, carers and anyone working with people with sight problems.

Is there parking at Station House?
There are two parking spaces next to the building.

Do you have to make an appointment to come and visit the shop?
We offer booked appointments where we can spend longer discussing your needs, and where you can spend time trying out a particular piece of equipment.

Can we order equipment over the phone from you?
Yes, you can order and pay by debit/credit card over the phone.

I am unable to pay by card – do you accept cheques?
Yes, we will happily dispatch your order upon receipt of your cheque.

Do you charge for postage?
See details on the page buying from us for details of postage.

Do you have a catalogue?
Not at present, but a future online ordering system is planned.

Do you have wheelchair access?
The Resource Centre and all ground level rooms including a disabled toilet can be easily accessed by a wheelchair user.

Do you sell second hand equipment?
We do not sell second hand equipment in the Resource Centre but we can display your advert on our notice board to facilitate direct sale/purchase with the seller/purchaser.

I would like to learn to use a computer – can you advise/recommend suitable packages?
At present we offer Assistive Technology sessions the first Thursday of the month on a booked appointment basis where you can discuss your requirements with an expert.

Do you charge for your Eccentric Viewing and Steady Eye services?
No, these sessions are free and take place usually Wednesday afternoons but other times are available on request – please call the Resource Centre to make an appointment.

How do I make an appointment for a Low Vision Assessment?
In order to get an appointment for a Low Vision Assessment you need a referral either from your GP, your Optician or your Consultant who will process your request through the Devon Access Referral Team (DART). You will then be sent an appointment to attend the LVC in your area.

Where can I get information about services for people with sight loss as I am new to the area?
If you ring our Resource Centre our staff will try to put you into contact with the relevant organisations. We can signpost you to the Sensory Team, Action for Blind People, Age UK, Macular Society, Guide Dogs, Talking Newspapers, The British Wireless Fund for the Blind, Talking Books, the local Blind Clubs and many more. You might like to look at the information section of our website.

Where can I get more information about the benefits that I am entitled to as I am registered partially sighted?
We have information booklets in the Resource Centre, you can talk to the Sensory Team ROVIs after a Low Vision Assessment, or look at the page about registration as blind our this website.

Where can I get more information about Eye Conditions especially Macular Degeneration?
We hold a large selection of informative free booklets about a variety of eye conditions in Large Print. We also have a website page on common sight conditions.

I am registered partially sighted – do I have to pay the full price for my purchases?
Most equipment specifically designed for people with sight loss is VAT exempt, although you need to sign a declaration to confirm eligibility.

I am looking to volunteer for your Charity – what skills are you looking for?
Please visit our volunteering page for further information.